Terms

TERMS AND CONDITIONS

Company: HOCHANDA Global Limited T/A Create and Craft (Registered company number 12063361). These terms and conditions (which include other important hyper-linked sections such as Delivery, Cancellation and Returns and Privacy Policy) apply to any purchase of products through the Create and Craft website, over the telephone or through the interactive voice response service and our mobile applications (`Services`). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

GENERAL TERMS AND CONDITIONS

1. GENERAL

1.1 We may revise these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 1.2 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. 2.2 Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we accept payment or dispatch the product, whichever is sooner. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.3 We may refuse to accept an order:

where we cannot obtain authorisation for your payment; or
if there has been a pricing or product description error; or
if you do not meet any eligibility criteria set out in our terms and conditions.

Order acceptance is subject to internal anti-fraud security checks which may result in the cancellation and refund of customer orders. 2.4 It is our responsibility to supply you with goods that meet your consumer rights. In the unlikely event there is an issue with your order or payment please contact our Customers Service team within 14 days of your order being shipped. - Damaged or missing items need to be reported within 14 days of the receipt of the order. - Any queries in regards to missing orders need to be informed to Create & Craft (Hochanda Global Limited) within 14 days from the date of dispatch. - Faulty items are to be reported to Hochanda Global Limited within 30 days of receipt of the order. For any queries in regards to the above please contact our Customer Service team who are available 7am-10pm 7 days a week.

3. DELIVERY

For full details on delivery charges and estimated timescales please visit our delivery page. Information on these items will also be provided when you place your order with us.

We make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Risk of loss and damage to goods passes to you on the date when the goods are delivered."

4. PAYMENT

4.1 You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Solo, Maestro and American Express. You can also make payment using PayPal. 4.2 To ensure that your credit or debit card account is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. We confirm that any personal information that you provide to us is held strictly in accordance with the Data Protection Act 1998. 4.4 We will take reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website. 4.5 Retention of Title - Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with Hochanda Global Limited until Hochanda Global Limited has received payment of the full price of (a) all goods and/or services the subject of the sales contract and (b) all other goods and / or services supplied by Hochanda Global Limited to the buyer under any contract whatsoever. Payment of the total full retail price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between Hochanda Global Limited and the buyer.

5. PRICING

5.1 The price you pay is the price displayed through service at the time we receive your order, apart from if we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If you cancel and you have already paid for the products, you will receive a full refund. If we are unable to contact you we will treat the order as cancelled. While we try and ensure prices are accurate, our services contain a large number of products and it is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. 5.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure found within our delivery section. 5.3 All product prices are shown in £ Sterling and are inclusive of VAT (Value Added Tax) at the current applicable rate, unless specified otherwise. 5.4 Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

6. CANCELLATION AND RETURNS POLICY

For information about cancellation and returns, please refer to cancellation and returns. If you take advantage of any multibuy offer or discount, you will be refunded according to the discount that was applied to the offer. In the unlikely event that you receive faulty or damaged goods, please contact us at Customer Services as soon as possible. There is more information in Cancellation and Returns regarding returning faulty or damaged items." The following categories are excluded from the 14 day money back guarantee:

Collectables
Personalised Products
CD`s
Digital Downloads
Food and drinks
All products from Storage 4 Crafts due to items being made to order

Live Plants, bulbs, tubers and other perishable gardening items.

Orders for any live plants or any other perishables can be cancelled up until the point of dispatch. Once dispatched they are exempt from our standard 14 day guarantee. Should your plants arrive dead, damaged or not as advertised please contact customer service with pictures and they will arrange a refund or replacement. Any hardware items are unaffected.

7. INTELLECTUAL PROPERTY

7.1 You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the software and all material or content on this Website (including without limitation photographs, graphical images, artwork, data compilations, audio and video material) shall remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. 7.2 You acknowledge and agree that the material and content contained within our services is made available for your personal non-commercial use only and that you may only download and print such material and content for the purpose of using this website, including making a purchase. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 7.3 Any rights not expressly granted in these terms are reserved.

8. AVAILABILITY OF SERVICES

8.1 While we try to ensure that the Services are available at all times, we will not be liable if for any reason they are unavailable at any time or for any period. 8.2 Access to the services may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for the introduction of new facilities or for reasons beyond our control.

9. VISITOR MATERIAL AND CONDUCT

9.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to our services will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 9.2 You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the services for anyone else, nor are you allowed to use them for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libellous nature.

10. LINKS TO OTHER SERVICES

10.1 To provide increased value and for the convenience of our customers we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that , as you have chosen to enter the linked website, we are not responsible for the availability of such external resources or sites, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for (i) the privacy practices of such websites; or (ii) the content of such services, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources ; or (iii) the use which others make of these websites; or (iv) for any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance on any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.

11. REGISTRATION, PASSWORDS AND SECURITY

11.1 To register with Create and Craft (Hochanda Global Limited) you must be aged 18 or over. 11.2 You must ensure that the details provided by you on registration or at any time are true, accurate, current and complete. You can update your registration at any time at the Customer Account section of our website. 11.3 When you register to use our services you will be asked to create a password. You must keep this password and your user name confidential and not disclose these or share them with anyone. Each registration is for a single user only. 11.4 You are responsible for the security of your password and you will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should contact us immediately. 11.5 We may ask you to change your password, suspend or cancel your registration immediately at our reasonable discretion if we believe that there is likely to be a breach of security or misuse of the website, or if you breach any of your obligations under these terms and conditions. 11.6 If you are registering as a customer over the telephone you need to supply us with a valid telephone number so that we can register you as a customer. Unless you allow it, no outbound marketing calls will be made to this telephone number.

12. LIABILITY

12.1 While we will use reasonable endeavours to ensure that the information on our services are correct, we do not warrant the accuracy and completeness of the material on the services. We may make changes to the material on the services, or to the products and prices described in it, at any time without notice. The material on the services may be out of date, and we make no commitment to update such material. 12.2 The Services are provided on an "as is" or "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Services, or any transaction that may be conducted on or through the website including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. Accordingly, to the maximum extent permitted by law, we provide you with the Services on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to the service. We make no warranty that the services will meet your requirements or will be uninterrupted , timely, or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the service. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the service. 12.3 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. In particular, we will not be responsible for ensuring that the goods you order are suitable for your purposes. This does not affect your legal rights as a consumer, nor does it affect your contract cancellation rights. 12.4 Subject to clause 12.6 below, our liability to you (whether in tort, contract or otherwise) will be limited to the purchase price paid by you for the products plus any postage and packaging costs. 12.5 Except to the extent set out in these terms, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
Loss of goodwill or reputation; or
Special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions

12.6 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury arising from our negligence, fraud, fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law. 12.7 If your use of material on the Services results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

13. INDEMNITY

13.1 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of the Services, or the use by any other person using your registration details.

14. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions including our privacy policy.

15. MISCELLANEOUS PROVISIONS

15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. 15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. 15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. 15.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation in which you breach these terms and conditions. 15.5 These terms and conditions and the policies referred to in them and your order form are the only terms which apply to your use of the services and the purchase of products from us via the Services. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us or on our behalf. 15.6 Any reviews on products posted on www.createandcraft.com are the expression of opinions by individuals and do not represent our views.

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CLUB TERMS & CONDITIONS

These Terms and Conditions of Membership ("Terms") are applicable to your membership of the Create and Craft Club ("the Club") and your purchase of craft products through the Create and Craft website, www.createandcraft.com or over the telephone.

Your membership is with Create and Craft Club. The annual membership fee is £20 as at the date below. Create and Craft reserve the right to adjust this membership fee at any time.

Your Club membership entitles you to:

• Up to 10% discount on each individual item on orders placed through Create and Craft. Please note, however, that you cannot use your discount against postage and packaging costs. Hochanda, trading as Create and Craft, reserve the right to remove Club discount from any product or promotion at any time.

• £10 discount voucher will be emailed to you when joining or renewing Club membership. This voucher is valid for 90 days from the date of issue. You can redeem your voucher on a minimum spend of £30 excluding P&P costs, at www.createandcraft.com. £30 minimum spend applies to your first Flexi Payment.

• Quarterly craft magazines. New members will receive the next printed edition of the magazine once it has been published. The current issue and previous issues will be available to view online in the members area once you become a member.

• Take advantage of exclusive club gifts and free downloads and projects. Club gifts are limited to one gift per member. Please note that, while the gift product is free to club members, the standard postage and packaging charges will still apply.

• Exclusive prize draws, competitions and special offers, and access to members only events.

Please note that:

• Your club membership will automatically renew after 12 months unless you tell us that you do not wish for this to happen.

• Membership is only available to customers over the age of 18.

• If you make any purchase using your 10% discount you will not be entitled to cancel your membership and receive any refund for your Club membership fee (notwithstanding your right to cancel).

• The information that you provide about yourself to the Club will only be used in accordance with Hochanda’s Privacy Policy.

Renewals

• We aim to notify you at least 21 days in advance of any change to the membership fee. Whilst we reserve the right to change the membership fee at any time, you will not be charged any revised membership fee until your membership is due for renewal.

• Your membership will automatically renew 12 months after your initial purchase unless you tell us that you do not wish for this to happen. You do not need to notify us if you wish to renew your membership, we will renew your membership automatically on each anniversary of the date you joined the Club and will deduct the current annual membership fee from the credit or debit card registered to your account.

• Please note that if you make any purchase using your 10% discount, at any time during this 14 day cancellation period, you will not be entitled to cancel your renewed membership (and obtain a refund of the membership fee).

• Upon expiry, cancellation or termination of your membership, access rights to the Members’ Area of www.createandcraft.com. and the contents therein is terminated.

Cancellation

• If you make any purchase using your 10% discount you will not be entitled to cancel your membership and receive any refund for your Club membership fee (notwithstanding your right to cancel).

• You have the right to cancel your annual membership at any time within 14 days of purchase of membership; if you wish to cancel within 14 days you will receive a full refund.

• To exercise this right, you must notify us in writing or by email to the addresses set out below, and you will receive the refund of your membership fee as detailed.

• Please note that if you wish to cancel your membership after 14 days, refund of the annual membership fee cannot be given.

• This right to cancel is in addition to your consumer right to cancel your membership within 14 days of purchase. The cancellation period starts to run from the day after you purchase membership.

• Refunds can only be made to the credit/debit card originally used for purchase of membership.

• Notice must be given in writing to: Create and Craft Club, Hochanda House, Nene House, Nene Valley Business Park, Oundle, Peterborough PE8 4HN, or email us at [email protected]

Diamond Club Members

• The Diamond Club Membership was discontinued as of 24th February 2022.

Crafting Live

• Crafting Live is now managed by Highlight Crafts Ltd, in partnership with Create and Craft.

• You must claim these tickets at least 3 days in advance of the start of the event date.

• You cannot collect these tickets at the door of the Crafting Live event.

• Club Members can order Crafting Live tickets for free via the Create and Craft website or by phone.

• Your Crafting Live tickets will be emailed to the address that your account is linked to.

• Please check your inbox and junk folders for the Crafting Live tickets. These need to be printed and taken with you to the event.

• Create and Craft have the right to withdraw or change this offer at any time. Create and Craft have the right to claim back any tickets that have been purchased outside of the terms above.

General

Please read these Terms carefully. By joining the Club and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Create and Craft reserve the right to cancel your membership if you do not comply with these Terms.

You may not transfer or assign any or all of your rights or obligations under these Terms.

These Terms replace all previous versions, are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.

Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to use or accept the Club benefits following such a change will be considered to have accepted the updated Terms.

A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

By accessing the Create and Craft magazine online and the Members Area on this website, or by otherwise accessing any content found in the magazine or on this website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com. In addition to those Terms and Conditions, the following terms apply:

The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with the Club, including through access to the Members Area, (such contents, design and materials being collectively referred to as the 'Club Content'), is the property of Create and Craft or its licensors. You acknowledge and agree that the Club Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose, and for the purpose of making a purchase through this website. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):

• Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Club Content; or

• Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Club Content; or

• Remove any copyright or trade mark notice from any of the Club Content.

• Any use of the Club Content not specifically permitted above is expressly prohibited.

• Access to the Club Content is included in your club membership annual subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your membership of the Club is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.

• The Members Area of the website www.createandcraft.com is only open to you if you become a member of the Club. You are solely responsible for the confidentiality, use of and access to the Members Area and the Club Content using your password. You agree to notify us immediately if you become aware of any loss or theft of your password or of any unauthorised use of your password or of the Club Content. You will provide us with accurate, complete membership information (including in particular your e-mail address) and inform us of any changes to such information. You may not share your password with any other person.

Create and Craft is a trading name of Hochanda House, Nene House, Nene Valley Business Park, Oundle, Peterborough PE8 4HN, who is the promoter of the Club.

Terms correct as of 19th Oct 2022

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FREEDOM MEMBERSHIP TERMS & CONDITIONS

These Terms and Conditions of Membership ("Terms") are applicable to your membership to Hochanda Freedom and your purchase of craft products through the Create and Craft website, over the telephone or through the interactive voice response service and our mobile applications ("Create and Craft Services"). Your membership is with Hochanda Freedom. The Monthly fee of £7.97 is charged per calendar month from the date of purchase. Hochanda Global Limited reserves the right to adjust this membership fee at any time.

FREEDOM

Freedom membership entitles you to:

Free unlimited standard delivery on all orders
All Create and Craft Club benefits

Please note that...

From 25th February 2022, no new Freedom members will be accepted
From 25th February 2022, any Freedom member who cancels their subscription will not be able to re-join.
Membership is only available to customers over the age of 18.
If you make any purchase, taking advantage of any members benefits you will not be entitled to cancel your membership and receive any refund for your membership fee (notwithstanding your right to cancel).
The information that you provide about yourself to Hochanda Global Limited will only be used in accordance with Hochanda Global Limited’s Privacy Policy

RENEWALS

Pay monthly customers will not be notified, they will be automatically renewed until advised otherwise, including any change to the membership fee. Whilst we reserve the right to change the membership fee at any time, you will not be charged any revised membership fee until your membership is due for renewal.
Upon expiry, cancellation or termination of your membership, access rights to any of the benefits of therein is terminated.
If at any time payment details need to be updated due to a New/Lost/Stolen or Missing Card, Hochanda Global Limited should be contacted at the customers earliest convenience to ensure that the future payments can be updated prior to them being processed.

CANCELLATION

You have the right to cancel your monthly membership at any time
To exercise this right, you must notify us by calling our UK in-house call centre 01733602000, in writing or by email to the addresses set out below:

Hochanda Freedom,
Hochanda Global Limited,
Nene House,
Nene Valley Business Park,
Oundle,
Peterborough,
PE8 4HN

or email us at:

[email protected].

GENERAL

Please read these Terms carefully. By joining and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Hochanda Global Limited reserve the right to cancel your membership if you do not comply with these Terms. You may not transfer or assign any or all of your rights or obligations under these Terms. These Terms replace all previous versions, are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Hochanda Global Limited reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to use or accept the membership benefits following such a change will be considered to have accepted the updated Terms. A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. By accessing Hochanda Freedom services, or by otherwise accessing any content found in the newsletter or on the website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com In addition to those Terms and Conditions, the following terms apply: The copyright and other intellectual property rights in the contents and design of the website and/or our services, and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with the membership, including through access to Masterclass, (such contents, design and materials being collectively referred to as the `Freedom Content`), is the property of Hochanda Global Limited T/A Create and Craft or its licensors. You acknowledge and agree that the Freedom Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose, and for the purpose of making a purchase through this website. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):

Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Freedom Content; or
Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Freedom Content; or
Remove any copyright or trade mark notice from any of the Club Content.

Any use of the membership Content not specifically permitted above is expressly prohibited

Access to the members Content is included in your membership subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your membership is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
Hochanda Freedom content & Prices in the website www.createandcraft.com is only applicable to you if you become a member. You will provide us with accurate, complete membership information (including in particular your e-mail address) and inform us of any changes to such information. You may not share your password with any other person.

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ABOUT US

Our TV channels and the Create and Craft Services are operated by Hochanda Global Limited T/A Create and Craft, a company registered in England and Wales, whose registered office is at:

Hochanda Global Ltd,
Nene House,
Nene Valley Business Park,
Oundle,
Peterborough,
PE8 4HN.

Our company registration number is 12063361

Our VAT registration number is GB 213 531 450

Our trading address is:

Create and Craft,
Nene House,
Nene Valley Business Park,
Oundle,
Peterborough,
PE8 4HN.

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FLEXI-BUY TERMS & CONDITIONS

FLEXI-ORDER

Flexi-Order gives you the option to spread the cost of your entire basket into 3 equal payments (P&P included in first payment)
To qualify for Flexi-Order customers must add products totalling £250/€250/$250 or more to their basket after all other discounts have been applied and excluding P&P
Flexi-Order is optional and is only applied as a payment method if requested by the customer
If you order multiple flexi-buy products at the same time as non flexi-buy products, with different payment schedules, you will be given the option of paying for all products over the longest period
Flexi-Order applies after all other discounts and excluding P&P
Craft Price Drop products will not be included in Flexi-order. A Craft Price Drop items values will not contribute to the £250/€250/$250 basket value needed to allow Flexi-order to be selected. Craft Price Drop items will need to be paid for the same day as they are purchased.

FLEXI-BUY

Create and Craft offers flexi-buy as a payment option to split the cost of selected products into payments of 2, 3 or 4 instalments. The flexi-buy offering aims to ensure that higher price products can still be affordable.
Flexi-buy is available on selected products only and these products are clearly marked with the Red flexi-buy logo
The number of flexi-buy payments are predetermined on a product by product basis by Create and Craft and these cannot be selected by the customer. Flexi-buy is optional and is only applied as a payment method if requested by the customer. If flexi-buy is not requested, the transaction will be processed in full.

GENERAL FOR BOTH FLEXI-BUY AND FLEXI-ORDER

Create and Craft reserve the right to remove, without any reason, the option to purchase products on Flexi-Order or flexi-buy
The initial flexi-buy/Flexi-Order instalment will be charged at point of placing the order. All future and subsequent flexi-buy instalments will be charged on the monthly anniversary of the order being placed.
Subsequent instalments are processed using our automated recurring payment system which uses a secure payment token to complete the transaction. Create and Craft do not store any sensitive payment data as part of the flexi payment offering.
Our payment system rounds up or down the 2, 3 or 4 equal instalments on a Flexi-Order and the selected product lines on a Flexi-buy to the nearest penny.
If you apply a discount voucher to your order containing flexi-buy or Flexi-Order, the discount voucher will be split amongst the products in your basket and across the flexi-buy/Flexi-Order instalments
If an item is returned to Create and Craft for a refund prior to all payments having been settled, any outstanding future payments will be cancelled and the amount to be refunded will be for settled payments only
Should payment fail or be declined by the customer`s card provider, Create and Craft will contact the customer by telephone or by writing to look for an amicable solution to settle the outstanding payment. Should Create and Craft be unsuccessful in settling the outstanding payment, 3rd party agencies may be used to recover any outstanding balance. We would encourage customers to contact us before the payment due date if they expect the instalment to fail or decline.
If at any time payment details need to be update due to a New/Lost/Stolen or Missing Card, Create and Craft should be contacted at the customers earliest convenience to ensure that the future payments can be updated prior to them being processed.
Retention of Title - Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with Create and Craft until Create and Craft has received payment of the full price of (a) all goods and/or services the subject of the sales contract and (b) all other goods and / or services supplied by the Create and Craft to the buyer under any contract whatsoever. Payment of the total full retail price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between Create and Craft and the buyer.
There are credit limits applied to both Flexi-Order & Flexi-buy

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REGULAR PROMOTIONS

ONE DAY SPECIAL

One Day Special products will be available at their promotional price for varying periods of time not exceeding 14 days.
The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
One Day Special Promotions will usually be launched 7 days a week at 6pm with subsequent live hours at 9pm and the following day at 10am and 2pm.
Scheduled times and may be changed at any time without notice and additional live hours may be scheduled during the promotional period
All promotions are subject to whilst stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of the promotion

NEW AND EXCLUSIVE

New and Exclusive products will be available at their promotional price for varying periods of time not exceeding 14 days.
All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis.
New and Exclusive promotions will usually be launched Monday to Thursday inclusive at 4pm with additional live hours at 8pm and 8am the following day.
Times and days may be changed at any time without notice and additional live hours may be scheduled during the promotional period.
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of the promotion

WEEKENDER

Weekender Products will be available at their promotional price for varying periods of time not exceeding 14 days.
Weekender promotions will usually be launched on a Friday evening at 8pm with additional live hours on Saturday at 12 Noon and 4pm and Sunday at 1pm and 5pm.
The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
Times and days may be changed at any time without notice and additional live hours may be scheduled during the promotional period.
All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of the promotion

PICK OF THE WEEK

Pick of the Week products will be available at their promotional price for varying periods of time not exceeding 14 days.
Pick of The Week promotions will usually be launched on a Monday at 8am with additional live hours during the promotional period.
Times and days may be changed at any time without notice and additional live hours may be scheduled during the promotional period.
The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of the promotion

MONTHLY MEGA DEAL

Monthly Mega Deals will be available at their promotional price 31 days consecutive
The naming of the promotions does not reflect the time period that the promotional price is available for and is subject to change without prior notice.
All promotions are subject to while stock lasts and are limited by stock levels, and or Time – Offers based on first come first served basis
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of the promotion

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ANGEL POLICY

Create and Craft is delighted that our customers wish to create and sell personal craftwork items which have been produced incorporating our suppliers products, designs and images. Create and Craft does not wish to restrict creativity, but do wish to protect our supplier’s designs and those of third parties. This is to allow them to continue to provide a wide range of interesting and innovative designs without fear of competing with mass produced versions of the same image.

Whilst most suppliers of Hochanda Global Limited will also allow you to sell your personal craftwork, we would always advise checking with the suppliers, product manufacturers or UK distributors of the products before doing so.

Create and Craft (Hochanda Global Limited) will do our best endeavours always make clear during the product demonstrations if there is any reason you will not be able to sell your craftwork.

If you are unsure of which suppliers products you have purchased, or should have any further questions on this topic, please contact our customer care team.

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DISCOUNT CODES

FIRST ORDER USE ONLY

This offer is limited to one use per household and applies to new customers only.
The saving is as stated in the promotional collateral.
Valid during the dates shown within the stated promotion.
If the voucher code is redeemed against a Clearpay, Flexi-buy or Flexi-order purchase, the discount is applied to the first payment only.
To activate this promotion – a valid discount code must be quoted at time of order (or input online).
To activate this promotion – the SAVE5 code must be applied to a minimum spend of £20
Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda Global Limited reserve the right to do so at any point without notice.
The SAVE5 voucher cannot be used against item number 758412 FREE! Reusable Christmas Cracker Kit Postage Charge.
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relates to the removal of this promotion.

GENERAL

The saving is as stated in the promotional collateral.
Valid during the dates shown within the stated promotion.
This offer excludes P&P.
One voucher code per household.
If the voucher code is redeemed against a Clearpay, Flexi-buy or Flexi-order purchase, the discount is applied to the first payment only.
To activate this promotion – a valid discount code must be quoted at time of order (or input online).
Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda Global Limited reserve the right to do so at any point without notice.
Sharing of discount codes is not accepted; codes issued are intended specifically for the recipient and misuse may lead to the termination of the codes issued.
Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relates to the removal of this promotion.

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SOCIAL GIVEAWAYS AND COMPETITIONS

Each giveaway will run for the duration of the dates stated on the social post

Any entry made after the closing time stated will not qualify

The prize/giveaway is non-transferable, non-refundable and non-changeable. There is no cash alternative to the prize

Hochanda reserves the right to award a substitute prize of an equal or greater value if the stated prize becomes unavailable

A valid entry is defined by liking and commenting on the post or otherwise stated on the social post

A winner will be drawn at random and announced within the comments of that particular social post. Winners will be asked to contact Create and Craft to pass on their details

The winner will have 7 days to contact Create and Craft and pass on their details. Failure to meet this deadline will result in a new winner being picked at random to replace the original winner

Entrants must be over 18

Hochanda Global Limited T/A Create and Craft reserve the right to cancel/remove this promotion at any point and without prior notice; Hochanda Global Limited T/A Create and Craft will not be liable for any financial loss or value that directly relate to the removal of this promotion

Hochanda Global Limited T/A Create and Craft is also not liable for any loss or damage of the giveaway once it has left our warehouse and will not be liable to replace the prize lost.

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PRINT YOUR OWN FABRIC

CRAFT YOURSELF SILLY

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.
You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced.
All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Craft Yourself Silly will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care.
Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified.
You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.
Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible.
We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Fabric production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase.
Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously.
Problems with any part of an order must be reported to Hochanda Global Limited within 24 hours of receipt, or the next working day.
Due to the fabric being personalised for every customer this does make this product non- refundable, unless there is a flaw in the fabric. Craft Yourself Silly can only work with the quality of the photos received.

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SEWBUG

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.

SewBug is an online fabric and quilt design tool for personal use. It is not permitted for use in a commercial application, if you wish to use this product in this way you will need to contact Craft Yourself Silly Ltd to purchase a commercial licence.

All fabric designs on the sew bug app are the property of Craft Yourself Silly or its freelance designers and remains as such and cannot be reproduced without contacting us for permission.

Although the software requires a licence for commercial use all fabrics purchased through SewBug or Craft Yourself Silly are free issue for commercial use.

If you are uploading images you must ensure that you have the right to copy the image or photograph you submit and that you have, where necessary, obtained permission for it to be reproduced. If you are submitting designs that you have created using stamps, dies or stencils please make sure you have checked the policy on digital reproduction for each company that you have used products from. The following companies are happy for you to use their designs in our products: Daisys Jewels and Crafts, Dali Art, Becky Seddon Designs, Colouricious.

Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.

Orders may be rejected if uploaded photos are deemed offensive, indecent or obscene, when other authorities will be notified.

You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.

Reproduction of photographs and images is dependent on the quality of the original image uploaded and in some cases, may not be an exact reproduction.

We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Production can take between 5 and 7 working days depending on the design meeting all criteria as explained at time of purchase.

Prices set out at the time of purchase from our, or our partners website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to any special offer price offered previously.

As all orders are bespoke and printed to order no refunds are available on this type of fabric order unless the goods are faulty. Problems with any part of an order must be reported to us at Craft Yourself Silly within 24 hours of receipt, or the next working day.

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STITCHME

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.
You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced.
All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Stichme will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care.
Stitchme may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified.
You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person`s copyright, privacy or rights in any way.
Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible.
We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase.
Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously
Problems with any part of an order must be reported to Hochanda within 24 hours of receipt, or the next working day.

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CRAFT YOURSELF SILLY PHOTO PRODUCTION

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service
You must ensure that you have the right to copy the image in the photograph you submit and that you have, where necessary, obtained permission for it to be reproduced
All photos sent to us as ‘hard copies’ can only be returned if a self-addressed, pre-paid envelope is included. Craft Yourself Silly will endeavour to take great care with your photographs but will not accept liability for any lost or damaged photos under our care
Craft Yourself Silly may refuse to reproduce a photo if we feel that you do not have the rights and/or permissions referred to in condition 2, or if it is in any other way inappropriate.
Rejected orders will have the photo returned to the sender, under the specifications required as pointed out in (3), unless it is deemed offensive, indecent or obscene, when other authorities will be notified
You will be responsible for all costs or damages to that may occur should the reproduction of any image breach any other person's copyright, privacy or rights in any way
Reproduction of photographs and images is dependent on the quality of the original image and in some cases, may not be an exact reproduction. If the size chosen does not fit the aspect ratio purchased we will endeavour to crop the image in the best way possible
We try to complete all orders as quickly as possible but if your order is date dependent (gifts etc.) please allow adequate delivery time. Bag production can take between 5 and 7 working days depending on the photos meeting all criteria as explained at time of purchase
Prices set out at the time of purchase from the Hochanda website or phone ordering service are valid for that period and that period only. Any orders placed after that day may not be subject to the special offer price offered previously
Problems with any part of an order must be reported to Hochanda within 24 hours of receipt, or the next working day

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PIXELHOBBY UK - BESPOKE ORDERS

Pixelhobby UK will collect, use and store personal information of its customers (including sub-customers) as part of its regular trading activity with Hochanda including names, addresses, email addresses and pictures.
This information will only be used to fulfil the specific order that it was provided for.
This information will not be transferred over to a database, collation, grouping or other extraction software but will remain in the format issued to Pixelhobby UK by Hochanda.
This information will not be given, sold or disclosed to any 3rd parties.
This information will not be used by Pixelhobby UK for correspondence, marketing or sales activities after the conclusion of the specific order that it was provided for.
Any additional information provided directly to Pixelhobby UK by sub-customers in fulfilment of specific orders facilitated through Hochanda will be subject to the same controls.
Information will be maintained by Pixelhobby UK to form accurate records of transactions and support warranty of product as required by appropriate law.
Information will be deleted from our records once the warranty period has passed.
Information held by Pixelhobby UK will be disclosed to Hochanda on request. This information will only be disclosed to Hochanda. Any direct requests from sub-customers will be referred back to Hochanda.
Information will be protected via suitable controls (passwords, encryption etc)
In the event of data breach – Pixelhobby UK will inform Hochanda within 72 hours of breach identification by Pixelhobby UK detailing scope and nature of data breach.

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CRICUT 20% OFF - NEW CUSTOMERS

This offer is limited to one use per household and applies to new customers only.
20% discount will be applied to Cricut products added to the basket.
This offer excludes any other product offered at Hochanda, as well as P&P which will be charged at standard rate.
If the voucher code is redeemed against a Flexi-buy or Flexi-order purchase, the discount is applied to the first payment only.
To activate this promotion – voucher code must be quoted at time of order (or input online).
Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda reserve the right to do so at any point without notice.
Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relates to the removal of this promotion.

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EXHIBITION VOUCHERS

These terms and conditions apply to all orders therefore please ensure that you have read them thoroughly before using our service.
Redemption is subject to a minimum spend of £25 from items featured in the website, excluding P&P – if the item is ordered on Flexibuy, the first payment must be a minimum of £25 after all other discounts and excluding P&P.
To activate this promotion – a valid discount code must be quoted at time of order (or input online).
This offer is limited to once per customer.
Voucher cannot be used in conjunction with any other promotional voucher.
Hochanda reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda will not be liable for any financial loss or value that directly relate to the removal of the promotion.

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SENT WITH LOVE

1. Sent With Love branshop discount Terms and Conditions – February 2023

These terms are for the Sent With Love promotional period. This event runs between Tuesday, the 14th of February from 00:01 (GMT), and Sunday, 19th of February at 23:59 (GMT).

Discounts starting at 40% off will be available during the time period above on products within the ‘Sent With Love’ brand shop (https://createandcraft.com/brand/1722/sent-with-love-40-off-and-more). Discounts are displayed and applied automatically and are valid only during the period stated above.

Hochanda Global Limited, trading as Create and Craft reserve the right to cancel, remove, or end this or any other promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of this promotion.

By participating, you accept that Hochanda Global Limited, trading as Create and Craft reserves the right to; amend, extend, or withdraw the promotion at any time due to circumstances beyond its reasonable control and shall not be liable for any interruption to the promotion due to circumstances beyond reasonable control. Hochanda Global Limited, trading as Create and Craft reserve the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.

2. Sent With Love £50 Credit Promotion – Feb 2023

These terms are for the Sent With Love account credit promotion. This promotional offer is valid between 07:00 (GMT) and 22:00 (GMT) on Tuesday, the 14th of February.

During this period, customers purchasing items featured on live shows on Create and Craft TV will be entered into a draw to win £50.00 credit on their account. One draw will take place for each live hour of broadcast, with the winner of the previous hour will be announced on air at the end of each hour. If successful, the purchasing account will be credited within 48 hours. Purchases of products that are not featured on live shows during this period will not be eligible.

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‘SPLASH OF TONIC’ TERMS AND CONDITIONS – FEBRUARY

‘Splash of Tonic’ Terms and Conditions – February 2023

1. Splash of Tonic free postage promotion

These terms are for the Splash of Tonic event promotion. This event runs from Thursday, the 16th of February at 17:00 (GMT) until Sunday, the 19th of February at 23:59 (GMT).

During the promotional period, purchases of Tonic Studios products featured on either Create and Craft TV or the online ‘Splash of Tonic’ brand shop will be eligible for free postage on each item. Postage cost reductions will be completed upon check-out automatically within the timeframe given, and as such no promotional codes are required. Orders placed after the end of the event will not qualify for the promotion. Additional costs may be incurred for expediated delivery options upon check-out.

Digital and downloadable products, such as Club Membership, are excluded from this promotion. All promotions are subject to stock availability and bound by existing delivery terms and conditions.

By participating, you accept that Hochanda Global Limited, trading as Create and Craft reserves the right to; amend, extend, or withdraw the competition at any time due to circumstances beyond its reasonable control and shall not be liable for any interruption to the promotion due to circumstances beyond reasonable control. Hochanda Global Limited, trading as Create and Craft reserve the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.

Please note that this promotion is unique to the criteria stated above and as such will not work with other active Tonic Studios promotions.

2. 15% off selected Tonic Studios products promotion

These terms are for the 15% off selected Tonic event promotion. This event runs from Thursday, the 16th of February at 17:00 (GMT) until Sunday, the 19th of February at 23:59 (GMT).

During the promotional period, purchases of Tonic Studios products featured on the online ‘Tonic Studios’ brand shop will be eligible for 15% off (excluding delivery fees) by entering code ‘TONIC15’ at checkout.

Digital and downloadable products, such as Club Membership, are excluded from this promotion. All promotions are subject to stock availability and bound by existing delivery terms and conditions.

Please note that this promotion is unique to the criteria stated above and as such will not work with other active Tonic Studios promotions.

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USA SURVEY FEBRUARY 2023

Create and Craft Survey Discount Code

This offer is limited to one use per household.

The savings are as stated in the promotional collateral.

The discount code is available during the promotion dates (Friday 17th February 2023 at 11:30 GMT till Sunday 19th March 2023 at 23:59 GMT)

If the discount code is redeemed against a Clearpay, Flexi-buy or Flexi-order purchase, the discount is applied to the first payment only.

To activate this promotion – a valid discount code must be quoted at time of order (or input online).

To activate this promotion – the SURVEY10 code must be applied to a minimum spend of $40

Misuse or abuse of valid discount codes may lead to the promotion being terminated early, Hochanda Global Limited reserve the right to do so at any point without notice.

SURVEY10 discount code cannot be used against item number 758412 FREE! Reusable Christmas Cracker Kit Postage Charge.

Hochanda Global Limited reserve the right to cancel/remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relates to the removal of this promotion.

USA Survey $100 Prize Draw Terms and Conditions – February 2023

1. By entering the prize draw you are agreeing to these prize draw terms and conditions.

2. The prize draw is being run by Hochanda Global Limited.

Eligibility to enter

3. The prize draw is open to entrants over 18 years of age (Hochanda Global Limited staff members are excluded from the draw).

4. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

5. A maximum of one entry per individual is permitted.

6. The prize draw is free to enter.

How to enter

7. The prize draw will include those currently on our mailing list and all new subscribers up to 12PM GMT on the 17th February 2023. Entries after that time and date will not be included in the draw.

8. To enter the prize draw simply fill out your details at the end of the survey here: https://forms.gle/9c8oUAAD7bZArJUZA

9. Hochanda Global Limited will not accept responsibility if contact details provided are incomplete or inaccurate.

The prize

10. The prize will be $100 account credit.

11. Hochanda Global Limited’s use of particular brands as prizes does not imply any affiliation with or endorsement of such brands.

12. The winner will be drawn at random.

13. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.

14. We reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.

15. The decision of Hochanda Global Limited regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

Winner announcement

16. The winner will be notified after the 3rd March 2023 via the email provided during subscription.

17. Hochanda Global Limited will attempt to contact the winner by email up to two times.

18. If the winner does not respond to the emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and Hochanda Global Limited reserves the right to choose and notify a new winner.

Receipt of the prize

19. Please allow 14 days for account to be credited.

Data protection and publicity

20. You consent to any personal information you provide in entering the prize draw being used by Hochanda Global Limited for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

21. All personal information shall be used in accordance with Hochanda Global Limited Privacy Notice.

Limitation of Liability

22. Hochanda Global Limited does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Hochanda Global Limited does not exclude its liability for death or personal injury as a result of its own negligence.

23. Hochanda Global Limited does not provide any form of practical or IT support for this prize. On receipt, all responsibilities relating to warranty and the product are that of the prize winner.

General

24. Hochanda Global Limited reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

25. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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FLEXTRAVAGANZA TERMS AND CONDITIONS – FEBRUARY 2023

These terms are for the Flextravaganza promotional period. This event starts on Thursday, the 23rd of February from 15:00 (GMT), and ends Monday, 27th of February at 07:00 (GMT).

By purchasing at least one (1) product worth at least £15.00 (excluding P&P), customers will see the option to split payments for their basket across three (3) flexi-instalments at the checkout. Digital and downloadable products, such as Club Membership, are excluded from this promotion. Purchases must be made between the event start of Thursday, the 23rd of February from 15:00 (GMT), and event end on Monday, 27th of February at 07:00 (GMT).

Please note – qualifying items that are featured on the ‘John Next Door Through the French Window One Day Special’ at 10:00 (GMT) and 14:00 (GMT) on the 27th of February will also be eligible for this promotion.

Hochanda Global Limited, trading as Create and Craft reserve the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.

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SENTIMENTALLY YOURS 10TH BIRTHDAY GIFT WITH PURCHASE

These terms are for the Sentimentally Yours 10th Birthday Gift with Purchase. This promotional period runs from Friday, the 3rd of March at 06:00 (GMT) until 00:00 (GMT) on Monday, the 6th of March.

Purchases of Sentimentally Yours branded products featured on the 10th Birthday shows will be eligible for a gift with purchase worth £5.49, limited to one per customer.

Purchases of Sentimentally Yours branded products featured on the One Day Special shows will be eligible for a gift with purchase worth £14.49, limited to one per customer.

Purchases must be made within the time frame given to qualify for the gift with purchase – any purchase outside of this promotional period will not be eligible to receive the gift. Digital and downloadable products, such as Club Membership, are excluded from this promotion. All gifts with purchase are subject to stock availability and bound by existing delivery terms and conditions. No vouchers or promotional codes are required to claim.

There is no cash alternative to this gift. Hochanda Global Limited, trading as Create and Craft, is also not liable for any loss or damage of the gift once it has left our warehouse and will not be liable to replace it if lost or damaged in transit.

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PINK FROG 15TH BIRTHDAY GIFT WITH PURCHASE – MARCH 2023

These terms are for the Pink Frog 15th Birthday Gift with Purchase. This promotional period runs from Monday, the 6th of March at 06:00 (GMT) until 23:00 (GMT) on Monday, the 20th of March.

Purchases of Pink Frog branded products featured on the 15th Birthday shows will be eligible for a gift with purchase worth £3.75, limited to one per customer.

Please note – the gift with purchase promotion will not be enabled for ‘Pink Frog 15th Birthday’ on Craft Extra, due to air at 10:00 (GMT) on the 6th of March.

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BROTHER SCANNCUT SDX2240D BUNDLE

The cutting machine has built-in patterns. Brother Industries, Ltd. ("Brother") or its licensor owns the copyright and any other intellectual property rights of such built-in patterns ("Built-in patterns"). Subject to the terms and conditions as provided below, Brother grants to customer the right to use the Built-in patterns.

Before using the Built-in patterns, the customer must agree to these terms of use. The customer shall be deemed to have accepted these terms of use by using the Built-in patterns made available to the customer.

1. The customer may use and edit the Built-in patterns for the sole purpose of cutting paper, fabric and other materials with using one cutting machine (including drawing the Built-in patterns on such materials with an optional accessory pen).

2. The copyright notice of the Built-in patterns which Brother's licensor owns copyright in is clearly listed on pattern list or documentation bundled with the cutting machine (hereinafter such Built-in patterns are referred to as "Licensor's patterns")

The customer is prohibited from assigning, selling, renting, distributing or otherwise transfering for a profit hand-made craftwork items using the Licensor's patterns (including cut-out patterns made according to section 1 and hand-made craftwork items using such cut-out patterns).

The customer may assign, sell, rent, distribute or otherwise transfer for a profit hand-made craftwork items using the Built-in patterns, excluding Licensor's patterns, including cut-out patterns made according to section 1 and hand-made craftwork items using such cut-out patterns.

3. With respect to all Built-in patterns, the customer hereby agrees:

(1) not to use or edit the Built-in patterns for any purpose other than the purpose as provided in section 1;

(2) not to assign, sell, rent, distribute, sublicense or otherwise transfer the Built-in patterns itself, and

(3) not to decompile, disassemble, reverse engineer or translate the Built-in patterns.

Note:

1. The cutting patterns which are pre-programmed into this machine and have a copyright notice are for personal noncommercial use only. Any commercial or business use is strictly forbidden by copyright laws.

2. The coloration of the patterns shown in this document may appear different than those on the LCD touch screen display.

3. For Terms and Conditions on the built-in patterns, visit our website (http://s.brother/cmoaa/).

4. Built-in Disney patterns can be resized and mirrored but all other editing features are unavailable. When using heat transfer material, mirror the pattern before cutting.

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PINK FROG GIFT WITH PURCHASE TERMS AND CONDITIONS

These terms are for a Pink Frog Gift with Purchase. This promotional period runs from Thursday, the 16th of March at 14:00 (GMT) until 23:59 (GMT) on Friday, the 31st of March.

Purchases of Pink Frog branded products featured on live shows will be eligible for a gift with purchase worth £3.75, limited to one per customer.

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KATHRYN’S WORKSHOP FACEBOOK COMPETITION TERMS AND CONDITIONS – MARCH/APRIL 2023

These terms are for the Kathryn’s Workshop Competition entry. This competition runs from Sunday the 19th of March at 19:00 (GMT) until Sunday the 2nd of April at 23:59 (GMT).

Participants who interact with the ‘Kathryn’s Workshop’ post on Create & Craft’s official Facebook page will be entered automatically into a draw for one (1) of six (6) invitations to visit Kathryn Sturrock’s shop, the Axholme Decorating Centre in Doncaster, UK on the 11th of April, 2023.

To participate, the entrant must:

1. Like the post

2. Comment explaining why they’d like to participate

3. Spread the post to your profile

Winners will be chosen at random and contacted by Create and Craft via Facebook to confirm. If confirmation of availability cannot be made within 48 hours, a new winner be chosen. Upon contact, full details including address, itinerary, and health and safety information will be provided and confirmed.

You must be 18 years old or over to enter. Winners must arrange their own means of travel to the venue in Doncaster for the date stated above. As part of the experience, dinner and refreshments will be provided. Any allergens and/or dietary requirements must be confirmed by the entrant prior to the event.

By participating, you accept that Hochanda Global Limited, trading as Create and Craft and in association with Kathryn Sturrock and Axholme Decorating Centre reserve the right to; cancel or remove this promotion at any point and without prior notice – Hochanda Global Limited nor Kathryn Sturrock will not be liable for any financial loss or value that directly relate to the removal of this promotion. By entering, you accept that Hochanda Global Limited, trading as Create and Craft, on behalf of Kathryn Sturrock reserves the right to; amend, extend, or withdraw the competition at any time due to circumstances beyond its reasonable control and shall not be liable for any interruption to the competition due to circumstances beyond reasonable control.

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BIG 3 PROMOTIONAL PERIOD TERMS AND CONDITIONS – MARCH 2023

These terms are for the ‘Big 3’ promotional period. This event starts on Friday, the 17th of March from 18:00 (GMT), and ends Monday, 20th of March at 15:00 (GMT).

To be eligible to participate in these promotions, the customer must purchase products via the Create and Craft channel, and via www.createandcraft.com during the hours listed below only. These promotions are open to all customers within the UK who are aged 18 years or over. By participating, you agree to the following terms and conditions.

a. 3 x Flexi-Payment Eligibility

By purchasing at least one (1) product worth at least £15.00 (excluding P&P), customers will see the option to split payments for their basket across three (3) flexi-instalments at the checkout.

Digital and downloadable products, such as Club Membership, are excluded from this promotion. Purchases must be made between the event start of Friday, the 17th of March from 18:00 (GMT), and finish on Monday, 20th of March at 15:00 (GMT).

The initial flexi instalment will be charged at point of placing the order. All future and subsequent instalments will be charged on the monthly anniversary of the order being placed. Subsequent instalments are processed using our automated recurring payment system which uses a secure payment token to complete the transaction. Create and Craft do not store any sensitive payment data as part of the flexi payment offering.

For full Flexi details and terms, please see here: https://createandcraft.com/about/terms-conditions#Flexibuy

b. £3 Capped Postage

Purchases made during the ‘Big 3’ promotional period will have their standard postage capped to £3.00 per basket at checkout. Digital and downloadable products, such as Club Membership, are excluded from this promotion. Purchases must be made between the event start of Friday, the 17th of March from 18:00 (GMT), and event end on Monday, 20th of March at 15:00 (GMT) to qualify for capped standard postage.

Postage cost reductions will be completed upon check-out automatically within the timeframe given, and as such no promotional codes are required. Orders placed after the end of the event will not qualify for the promotion. Additional costs may be incurred for expediated delivery options upon check-out.

This promotion is non-applicable for international orders and as such, postage will be charged at the standard rate for the region of delivery during the event.

c. 30% Savings on Selected Products

Selected products during the ‘Big 3’ promotional period will have an increased Club Member saving of 30%. Digital and downloadable products, such as Club Membership, are excluded from this promotion. Purchases must be made between the event start of Friday, the 17th of March from 18:00 (GMT), and event end on Monday, 20th of March at 15:00 (GMT) to qualify for the extra saving.

d. General Terms

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COOLKATZCRAFT 4TH BIRTHDAY GIFT WITH PURCHASE – MARCH 2023

CoolKatzCraft 4th Birthday Gift with Purchase – March 2023

Gift with Purchase Terms and Conditions

These terms are for CoolKatzCraft 4th Birthday Gift with Purchase. This promotional period runs from Tuesday, the 21st of March at 09:00 (GMT) until 14:00 (GMT) on Tuesday, the 21st of March.

Purchases of CoolKatzCraft branded products featured on live shows will be eligible to receive a free ‘Tab Die’ gift with purchase, limited to one per customer, while stocks last.

During the specific live Birthday show hours listed below, viewers who are able to identify MDF Cats and where they’re located on set will be eligible to e-mail in to the studio ([email protected]) to win a potential prize, dependant on the live hour it’s found. No purchase necessary.

Create and Craft -

09:00: Castle Book Nook Intrigue MDF Kit (RRP £32.99)

12:00: On the Train Book Nook Intrigue MDF Kit (RRP £27.99)

Craft Extra -

13:00: On the Stage Book Nook Intrigue MDF Kit (RRP £19.99)

There is no cash alternative to these gifts. Hochanda Global Limited, trading as Create and Craft, is also not liable for any loss or damage of the gift once it has left our warehouse and will not be liable to replace it if lost or damaged in transit.

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